Thank you. Danke. Merci. Terima Kasih. Gracias. Etc. All have the same meaning. But sadly, nowadays I seldom hear that word being said especially in the customer service department.
my recent trip to my local IGA (supermarket) the young man or precisely
the teenager male who stands behind the register just stared blankly at
me after handing my groceries bag. No smile, no have a good day
let alone thank you! I said thank you to him and he just looked at me
saying nothing not even a crack of smile on his face. Oh hello??!!
What's wrong with you young man? Having a toothache?!
It is not my
first time to experience this. Trying to be a good local and support my
community I always try to shop at my nearby supermarket, it's close to
home and walking distance too. But the service is a little
disappointed. While in Woolies or Coles they will help you putting your
groceries in to your bag, here in my beloved IGA I don't get that
service. Even though there are no customers queuing behind me, after
stating how much I spend in total they would just ignore me and let me
putting everything into my bag with no desire to help. They would
either biting their nails or busy talking to their colleague. I don't
expect them to help with my groceries but when you're not busy instead
of biting your nails or sharing gossip to your friend I would think a
gentle gesture of customer service would be appropriate? No?
not only in IGA, McDonald is not even better. My husband and my kids
whenever we feel like junk food we will go to McDonald drive through and
we always make a bet whether the person who serves us will say the
magic word thank you. Three out of ten won't say that magic word.
What's is so wrong with these people? They are dealing and serving
customer, they are the mascot of their company or product. Don't they
get proper training before?
I used to work in retail too so I know
pretty much how to deal and handle customer properly. Greeting
customer and saying thank you are standard policy. It's not hard to say
isn't it or is it?! Often in newspapers or magazines I read reviews
about how bad customer service in Perth. They are rude, unfriendly,
cold, and no manner. I do agree.
One day, couple friends from school
and I went to our local cafe near the river. We ordered our coffee/tea
and cakes. The waiter came and almost slightly threw our cake into the
table without smiling or say sorry that she almost gave our food to the
seagulls nearby! And again, the waiter was a young girl about 17 or
18 years old. One of my friend whose daughter works in the cafe, told
me that they actually never get trained when they start the job.
But thank you is a very easy word to say and
learn, even though you don't get proper training you would think it's
common to say thank you to customer. It's sad that young people don't
even know about this. Or maybe they don't learn from home either?
Remember we always teach our children to say thank you and please? What
goes wrong here? Or perhaps it's the city life syndrome where people
don't care and too self-center? Will our kids generation be like that or
even worse? It worries me....